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Graduates On Tour - Frequently Asked Questions

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Frequently Asked Questions

The following are answers to some of the most frequently asked questions regarding our trips and services. If you have any additional questions, please call us anytime at toll free 1-888-243-6023 or e-mail us at lilly@gradtours.com or mike@gradtours.com.

  1. Do the packages include transportation?

    Although transportation is not included in our packages, you can choose to have a Graduates on Tour representative assist in arranging air, motorcoach or train transportation for your group or you can choose to make these arrangements on your own. Call or e-mail us today for a free quote!
     
  2. Does the tour representative stay with the group at all times?

    A Graduates on Tour representative will be assigned to meet-up with the group’s sponsor/director daily throughout the trip and be available 24-hours a day for any additional assistance.
     
  3. What is the chaperone ratio policy?

    Graduates on Tour requires that each trip sponsor/director assign a reasonable amount of adults as designated chaperones. The exact number of chaperones will vary by group depending on school requirements. We recommend 1 chaperone per 10 students. Chaperones will assist in supervising students and will stay with them at all times during the course of the trip.
     
  4. Are there any additional fees to be paid such as taxes and gratuities during our trip?

    All taxes and gratuities based on the contracted meals and activities built-into your itinerary are included on the cost of your trip.
     
  5. When is our deposit due?

    It is recommended that your initial deposit is sent in as soon as your trip has been approved so that we can secure your hotel rooms, transportation (if applicable) and any other trip activities specified on your contract. A payment plan for the remainder of the balance can be arranged to suit your needs with the final payment/balance due in full 30 days prior to the arrival date of the group.
     
  6. How does your complimentary policy work?

    If your agreement offers “1 complimentary double occupancy package for every 10 paid, based on the double package rate”, you will receive one full package at the double package price. (Example: If you have 42 travelers, you will receive 4 free trips based on the double package price each). The total of your free packages will be deducted from your final invoice.
     
  7. When is the rooming list due?

    A final rooming list is due 45 - 60 days prior to the group’s date of arrival. Balance is due 30 days prior to groups arrival date.
     
  8. Will the bus(s) stay with the group 24 hours a day?

    If your group travels from home via motorcoach, the bus(s) will follow the group’s itinerary and remain with the group along the way. If your group travels via air or train, our local bus company service will pick up and drop off according to your itinerary schedule but will not remain with the group all day.
     
  9. Do the hotels have security services?

    Although all of the hotels contracted by Graduates on Tour offer 24 hour hotel security, you may choose to hire additional and personal uniformed security to monitor your group specifically during the late evening into early morning hours. Charges usually run between $20-$30 per hour with a minimum of 5 to 6 hours.
     
  10. When will I receive my tickets to the attractions?

    Upon arrival in Orlando you will be met by a representative from Graduates on Tour with tickets and related information to the venue you have arrived at. This person will also meet the group at the hotel and assist with your check-in. A Graduates on Tour representative will meet your group each morning to distribute your tickets on a daily basis. Although we do not recommend it, you can request to receive all your tickets upon arrival but we suggest you place them in a hotel safety deposit box.
     
  11. Do the hotels have swimming pools?

    All hotels contracted by Graduates on Tour have pools and most have a restaurant, gift shop, deli, game room, banquet space, and shopping nearby.
     
  12. When can we check into the hotel?

    Normally, hotel check-in times are between 3pm & 4pm. If you arrive in the morning, we like to schedule your arrival at one of the venues on your itinerary. This way you can take advantage of your day. Your final itinerary will be arranged accordingly based on your planned arrival and departure times into Orlando.
     
  13. Is a passport needed to travel on board the plane?

    A passport is not required if traveling on domestic flights, however everyone IS required to have some sort of photo ID. This needs to be a valid form of government issued ID such as a driver’s license, passport, state ID, military ID, school ID, etc.
     
  14. What happens if it rains?

    Although we can't predict the weather, we try to be flexible in the event of rain. Theme parks do not give refunds for inclement weather. Therefore, we recommend that the day go according to plan. In the event of severe weather, the situation will be handled on a case by case basis making appropriate changes to the itinerary. We will consult with the sponsor/director and make that decision.
     

 


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